New digital tool in Brent helps people find the right service at the right time

Its Here Brent

20 December 2017

NHS Brent CCG has launched a new digital tool to help local people find out where they should go for treatment, especially when they need healthcare in a hurry or late at night or at the weekend.

Health Help Now is an app that provides an easy way to access information on local services, symptoms, advice articles and health care tools. It helps people check their symptoms, find advice and signposts to local services- showing which nearby services are open and how to get there.  Importantly, it allows people to get the right advice and services at the right time helping to reduce unnecessary trips to A&E, and empower citizens to look after themselves better at home.

Key facts

  • The app is broken down into different age groups – baby, child, teenager, adult and older adult - making it easier for people to find the right treatment and service for those in need of help, whether it’s NHS related or non NHS related.
  • Health Help Now offers a symptom checker and provides comprehensive information on various conditions.
  • Health Help Now also offers advice on lots of health conditions – such as what to do if you accidentally run out of medication
  • It features access to GP Online – so that patients are able to make appointments online, request repeat prescriptions, and also view their summary records.
  • There is a link to the local council website as well as the CCG site to ensure patients are kept up to date with what’s going on around Brent.
  • There is a mental health section to the app, as well as a mood tool to assess how you are feeling.

Dr Ethie Kong, Chair of Brent CCG says:

“Health Help Now is a really useful tool for local residents to find the best NHS service to treat their health issue or for healthcare tools and advice. Often people don’t know where to go for help and might end up at A&E when they don’t really need too.  It’s really easy to use and is a great step forward in signposting people to the right health services.

“Having this sort of information online and at a touch of a button will be a big bonus, especially as it will direct local people to the most appropriate place nearby so they can be confident that they are getting the right help. It will also help mean less time being spent at A&E when you could be seen more conveniently elsewhere.”

To find out more, search on your smartphone app store for the free app ‘Health Help Now’, which is available on both Apple and Android.