Zero tolerance statement

NHS Brent CCG’s zero tolerance approach to aggressive, abusive, violent or anti-social behaviour towards our staff 

In line with NHS policy, NHS Brent CCG has a zero tolerance approach to aggression, abuse, violence or anti-social behaviour towards our staff.

Staff managing direct relationships with the public (face-to-face, through emails, letters or telephone calls), are offered training and support to handle aggression, abuse, violence or anti-social behaviour from patients, their relatives or members of the public.  

Brent CCG is committed to:

  • Ownership and responsibility of staff safety
  • Introducing preventative measures to minimise risks to staff
  • Ensuring relevant staff are appropriately trained
  • Promoting and maintaining public awareness of our Zero Tolerance approach

Our policy for handling enquiries from members of the public can be found here