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Brent CCG has a number of digital technolgies in place for signposting, providing information and advice, booking GP appointments and consulting with GPs.
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Improving GP practice websites
Brent CCG Primary Care Team invited views to inform the development of a new GP Practice Website for Patients. A survey was developed to seek views from engagement stakeholders including Healthwatch and patients. We ran a series of workshops to facilitate the design of the GP Website, which is to be offered to practices:
Project Group: Thursday 15th November 2018; Patient Groups: 5th December, 10th December, 13th December 2018; Patient Workshop 3: 10th January 2019
What we heard:
Lay representatives contributed to the design prototype. They understood the concept of the CCG vision and were able to apply their experiences towards an effective website for the Brent Population.
The lay representatives described what a good practice website would look like and it functionalitly, content, online services, GP core services and overall user experience. They suggested users should be able to find the information easily and the website should meet accessibility for all. Feedback has been discussed with the provider and is being used to further develop the website.
Health Help Now App
Brent CCG launched the Health Help Now App at the Health Partners Forum in January 2018. Read about it here
Watch video about the App and find our more information on what it provides here: https://www.healthiernorthwestlondon.nhs.uk/digitalhealth/apps/healthhelpnowapp
To find out more, search on your smartphone app store for the free app ‘Health Help Now’, which is available on both Apple and Android.
Digital Ambassador training has been offered to volunteers so become champions promoting the App within local communities
The app has been promoted at events, via twitter and Facebook and in staff signatures (pictured below)
For further information about the digital work we are doing please email firstname.lastname@example.org
This digital service aims to direct patients to appropriate medical care through the use of technology at a time and place convenient to them, and at the same time help to free capacity in general practice for more appropriate face-to-face appointments. For more info click here
Information can be found on a youtube video by clicking here
Acessible Information Standard
Brent CCG won a grant to create a training film and microsite on the Accessible Information Standard for use across the NHS. Click here for film